Data Protection Policy for Therapeutic Baking Services and Natural Soy Wax Candle & Melts Sales

Introduction

This Data Protection Policy outlines how The Baking Sanctuary collects, uses, and protects personal data of our clients and customers. We are committed to ensuring that your privacy is protected in accordance with the UK's Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR) and in line with any government recommendations.

Data We Collect

We may collect the following types of personal data:

Contact Information: Name, address, email address, phone number.

Payment Information: Credit/debit card details and billing address for products purchased.

Health Information: Any information that you choose to share related to our therapeutic programmes and services.

We store data securely, strictly in line with government guidelines

User Activity: Cookies and website usage data.

Purpose of Data Collection

We collect your personal data for the following purposes:

To provide and manage tailored support and service to our programme and services.

To process orders for custom-made candles.

To communicate with you regarding your purchases and inquiries.

To improve our website and services based on user feedback.

Legal Basis for Processing Personal Data

We will only process your personal data when we have a legal basis to do so, including:

Consent: When you provide explicit consent for us to collect and process your data.

Contractual Necessity: When the processing is necessary for the performance of a contract with you.

Legal Obligation: When we are required to comply with a legal obligation.

How We Protect Your Data

We take security seriously and implement appropriate technical and organisational measures to protect your personal data from unauthorized access, loss, or misuse. These measures include:

Data Encryption: Using SSL encryption for transmissions.

Restricted Access: Limiting access to your personal data to employees and service providers on a need-to-know basis.

Regular Security Audits: Conducting audits to ensure compliance with data protection regulations.

Data Retention

We retain your personal data only for 18 months or as long as required for clients with extended or ongoing relations to fulfil the purposes for which we collected it, including any legal, accounting, or reporting requirements.

Your Rights

As a data subject, you have the following rights:

Right to Access: Request a copy of your personal data held by us.

Right to Rectification: Request correction of any inaccurate personal data.

Right to Erasure: Request deletion of your personal data when it is no longer necessary.

Right to Restrict Processing: Ask us to stop processing your personal data.

Right to Data Portability: Request the transfer of your personal data to another organisation.

Changes to This Policy

We may update this Data Protection Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

Contact Us

If you have any questions regarding this Data Protection Policy or your personal data, please contact us:

Email: service@info.thebakingsanctuary.co.uk

Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

Consumer Contract Regulations Policy for Therapeutic Baking Services and Natural Soy Wax Candle & Melts Sales

Introduction

This Consumer Contract Regulations Policy outlines the terms and conditions under which customers can purchase healing services and custom-made candles from The Baking Sanctuary. We adhere to the Consumer Contracts Regulations 2013, ensuring that consumers are provided with clear information about their rights.

1. Scope

This policy applies to all orders made through our website and is designed to protect consumers in the UK, in relation to international sells we adhere to the requirements of international consumer laws for non-domestic orders.

2. Consumer Rights

Under the Consumer Rights Act, we observe the following rights for our consumers:

Right to Information: Before purchasing, you will be provided with clear and accurate information about our products and services, including prices, costs, and any additional fees. Customised packages may be drafted for specially tailored packages, all costs will be agreed and explained before commencing services

Right to Cancellation: You have the right to cancel your order within 14 days from the day you receive your goods or the day the service begins. Orders must be return in original packaging, in the original selling condition.

Right to Refund: If you cancel your order in accordance with the terms outlined in this policy, you will receive a full refund of the purchase price, including the cost of standard delivery (if applicable).

3. Online Ordering Process

How to Order: Place your order through our online shop by adding items to your cart and completing the checkout process.

Order Confirmation: Upon completion, you will receive a confirmation email summarising your order, which serves as receipt.

4. Delivery

We aim to dispatch orders within 2-3 days after receiving your payment. Delivery times may vary based on your location. You will receive a notification once your order has been dispatched.

5. Cancellation and Returns

To Cancel: You can cancel your order by contacting us via email or phone. Provide your order number and specify your intention to cancel.

Return of Goods: If you have received a product and wish to return it, it must be unopened, unused, and in its original condition. You will be responsible for the cost of returning the goods unless they are faulty.

6. Faulty or Damaged Goods

If your product is faulty or damaged upon arrival, please notify us within 14 days of receipt and attach any photographic evidence. We will arrange for a replacement or full refund.

7. Payment

We accept various payment methods, including all major credit/debit cards and secure payment gateways. Payment will be processed at the time of checkout. We regret to inform you we do not accept AMEX.

8. Privacy and Data Protection

Your personal information will be handled in accordance with our Data Protection Policy. We will not share your data with third parties without your consent, except as required by law.

9. Amendments

We reserve the right to amend these terms and conditions. Any changes will be communicated on our website.

10. Contact Us

For questions regarding this Consumer Contract Regulations Policy, please contact us:

Email: service@info.thebakingsanctuary.co.uk

Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF

Electronic Commerce Regulations Policy for Programme Services and Candle Sales

Introduction

This policy outlines our compliance with the Electronic Commerce (EC Directive) Regulations 2002, ensuring that consumers are well-informed when purchasing our Programmes services and candles from The Baking Sanctuary. This policy aims to provide clarity regarding our obligations as an online service provider.

1. Scope

This policy applies to all transactions conducted via our website. It covers the sale of services and goods, including but not limited to our programmes, services, wax melts, candles or other related products.

2. Identification of the Business

Business Name: The Baking Sanctuary

Address: 167-169 Great Portland Street, London, 5th Floor, W1W 5PF

Email: service@info.thebakingsanctuary.co.uk

Company Registration Number: Pending

3. Information Provided Before Purchase

Before completing a purchase, consumers will receive clear information about:

Product Description: Detailed descriptions of programmes, services and candles, wax melts and related products.

Pricing: All prices will include taxes and any additional charges (e.g., delivery fees).

Payment Methods: Options available for payment will be clearly listed.

Delivery Terms: Expected delivery times and processes will be outlined.

4. Order Confirmation

Upon placing an order, you will receive an order confirmation email within [insert timeframe] confirming the details of your purchase. This email serves as a receipt and contains:

An order number

A summary of the purchased items

Total price including any additional charges

5. Right to Withdraw

Consumers have the right to withdraw from the contract within 14 days of receipt of goods or services. To exercise this right, you must inform us using the contact information provided.

6. Provision of Services

For our healing services, the consumer is required to provide accurate information to enable us to meet their needs effectively. All services will be delivered as described at the time of purchase.

7. Liability Limitations

While we strive to provide accurate information, we cannot guarantee that all descriptions, pricing, or information presented online is error-free. We reserve the right to correct any inaccuracies or errors and will inform you promptly if your order is affected.

8. Security of Transactions

We implement appropriate technical and organisational measures to ensure the security of your personal data and payment information. Transactions are processed through secure payment gateways.

9. Governing Law

This policy is governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts in England.

10. Changes to the Policy

We reserve the right to update this policy at any time. Changes will be communicated on our website.

11. Contact Us

For questions regarding this Electronic Commerce Regulations Policy, please reach out to us:

Email: service@info.thebakingsanctuary.co.uk

Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5